Access to Your Yard

• Clients must ensure safe and clear access to the yard.

• If access is blocked and you're not home, we’ll attempt to contact you and worst case we'll look to reschedule asap.

• If we are unable to complete service due to access and are unable to reschedule due to customer unavailability, customer is responsible for payment of the service.

Waste Disposal Policy

• Residential Services:

  • Customers must provide a designated trash space (e.g., trash bin, dumpster, or compost area) for pet waste disposal.

  • Our team securely bags waste and places it in the designated space.

• Commercial Services or Special Circumstances:

  • For commercial properties or when a designated trash space is unavailable, we offer waste disposal through local facilities.

  • Additional fees may apply based on volume and frequency.

• Environmental Considerations:

  • All waste is disposed of responsibly in compliance with local waste management regulations.

Rescheduling

• If you need to reschedule we can coordinate with you on a different cleanup day that aligns with your schedule.

• The sooner you notify us the better chance we have of securing a preferred slot.

Weather Policy

• Hazardous weather may delay service. Missed cleanups will either be rescheduled or credited on your next invoice.

Liability

• Please notify us promptly of changes in the number of pets or if payment details need updating.

• We are not responsible for damages to yards, gates, pets, or other property.

Billing & Payments

• Service is paid monthly at the start.

• Customer fees and promotions are subject to change at any time.

• Monthly payments are due after the first service of the month.

Termination of Service

• Either party may terminate service in writing at any time.

• You may also pause service and if longer than 30 days, a new initial cleaning fee will be assessed and applied if yard has been unkept. 

*By starting service, you agree to these terms and responsibilities.